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Question

Tax Year 2020: Turbo debit card

Forum|Forum|5 years ago
April 14, 2020
33 replies
0 views

*update

Just got access to the IRS where's my payment. Entered my info. Used the federal tax return total only. Do not combine state and federal. Theh just want federal amount. I added my REAL bank acount information. Accepted. I suggest anyone else that had their tax refund sent to their debit card with TURBO do complete the above process.

*original post*

I am not receiving the code to my phone to log into the debit card account. The app keeps crashing and I can't access my account. I am trying to access the account to see if the stimulus is deposited. I received the code to access my turbo account but the debit card account is having problems. Is anyone else having this problem?

*edit

Since some people are missing my other posts. I am able to log in. No issue checking my balance now. The issue is now I have no stimulus. I check the stimulus payment information on the IRS website and it says no bank info. I tried entering in my tax info and it would not accept it! It says it has no bank info. It rejected all my info locked me out and said try again in 24 hours. I am not technologically deficient. I am bummed that turbo tax is such a disappointment. I chose this company because I thought they were very advanced. Not the case.

Not A Product Question

Show previous replies

melissammiller83

same here its just a little suspicious to me that all of a sudden we cant check our accounts, i droveto an atm to see if it was on there it it showed a negative balance.

tyasiak7

Wow

Dawn4797

I cant access my account now get any help website not working and cant speak to noone cant get my check

melizzzzah

SAME. So ridiculous and when I called the number on the back of the card, it says to call back later today or tomorrow LOL

Turbo tax, get it together. Get the app back up too while youre at it so you can stop asking your customers who trusted you with this to call back another time.

Suzanne4747

Yes. I've been trying all day to check my card online but I can't get through. Can't call either. Just keeps saying try later. This kind of reminds you of the unemployment site huh? Wish they'd get it together.

krystennichole

The last four it was deposited to is not your bank card but you acct #. We are also having issues, cannot reach by phone, cannot login to turbo card, app down and IRS says it was deposited today. Not showing any deposits and have a balance of 0.09 cents. No one is in this alone. Some of us are starving over here though, really would like to eat.

vsims18

I am having the same issue. I know my banking and acc number but the account info such as my user name and all I can not access. And I also do not have a card associated with my account the one that came in says it’s no longer available

vrey9Author

I got my stimulus deposit finally, last week. They are getting their crap together slowly but surely.

Shann893

I was able to see my deposit this morning, “stashed” it, and when I went to transfer some of it a little bit ago, the app keeps crashing and I can’t log in on the computer and when I call customer support, it says there’s a high call volume and ends the call. So wtf now lol my money is stashed so I can’t even use my card to use it

krystennichole

You guys keep saying hang in there. Some of us need our money to eat, some of us are starving out here. We cannot afford to wait. Our electric company is not willing to wait, no one is willing to wait for their money, why should we be expected to? Everyone I know who has another bank is receiving their payments just fine, they are also experiencing high volume deposits yet they're still up and running and giving people their money. What's the deal? Why is green dot so different from the rest?

cupidloserface

If it's just due to high call volume, at least one of us who have been trying for hours should've managed to get in to ONE of the options by now. Either the app, the site, or the phone line. Also, if it's just due to high call volume, the accounts should still show that the money has been deposited when the balance is checked at an ATM.

Issa43

I've been having similar issues. I get the code but it brings me back to the sign in page. I call and not even an automated service is available

Karthage18

Yes we all are and they are not giving us a answer. We cant get are regular money for to access. Also the phone number hangs up instantly. So unprofessional. They better not play with my money

cupidloserface

I got into the site (finally), and the account number matches what the IRS site says, but no deposit yet, even though the IRS site said it was.

Redd78

Sounds great. Good luck.

cldavis0724

When I went to the IRS site today and clicked on “Get My Payment,” it told me that I was eligible for the stimulus, but that they didn’t have direct deposit information on file. I did receive my refund on a Turbo Tax card. I entered my direct deposit information for my bank, and it told me that it will be sent there. I hope this helps someone.

I will not be using Turbo Tax again. Uncertainty is very unprofessional at a time like this.

Redd78

I did same because it said the same thing so I entered a different account/bank. Not using the TurboTax debit card again.

CMR1991

Hi everyone text “Bal” to 43411. It will ask for the last digits of your TurboTax Visa card then Tells you if you have received your stimulus or not. It’s just that the apps are down 😞 i was pissed too but have received mine just give them one more day to correct this situation. I hope this helps and good luck to everyone!

kconnors1025

hey did u have fees taken out to pay for turbo tax services taken out of federal refund? only because i see people saying you will not get direct deposit if you has fees taken out or you for an advance... Need to know if this is true or not.. Thanks in advance

vrey9Author

I paid for the supreme service which was like over 100 bucks and had the advance. I thought turbo was a electronically sufficient company. Apparently not

Jeffjrobinson51

Why is the app not working?

CMR1991

No idea but this happened before awhile back and it was just something they needed to get back running. I’m sure it will be back Working tomorrow morning just a glitch and they are dealing with an insane high call volume which probably drove them to set their phones up to where no one can get through at the moment. I really do feel like this will be solved by morning.

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