Turbotax has already charged me

Forum|Forum|5 years ago
July 6, 2020
2 replies
0 views

I have taken my taxes to a local firm as I was unable to complete it online with Turbotax, but Turbotax has already. Please remove the charge from my credit card!

VolvoGirl

Employee

Sorry this is just the user forum.

Contact Customer Service
5am-9pm Pacific Time Monday -Sunday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

OldgmaAuthor

I tried the calling part. After having to repeat the same info repeatedly to a robot, I gave up.

DoninGA

Employee

To contact TurboTax support -

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

Or -

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or -

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

Or -

On any TurboTax web page, including this one, click on Contact us located on the bottom of the page

OldgmaAuthor

You might want to rethink giving out the twitter address as this is what I got as an answer....

Hello there, thanks for reaching out to us! Before you file your return, you are shown an Order Review screen and given the choice to pay and file or to back out. If you chose to back out of that screen and file elsewhere, you would not have been charged.

I never filed because it kept saying I needed to change something. But I was still charged. So far Turbotax is the most worthless for customer service.

I was told this wasn't the place to reach out for things like this. Why? Is this only the feel good stories? Doesn't seem there is any place to actually talk to a person or complain. I will be reversing charges tomorrow & I'll fight this garbage!!