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August 30, 2020
Question

Updated Turbotax 2019 and it no longer opens my 2019 return

  • August 30, 2020
  • 1 reply
  • 0 views

Today, 8/29, I went into Turbotax 2019 to access my 2019 return to determine a tax payment I need to make for a Capital gain I have recently incurred.

The software opened and made me update. I do not like that , as I used to be able to skip it! Anyway I updated and now it doesn't find my 2019 return. So I browsed for it but it would not open it. m It is seeing my 2018 return.

 

I am at a loss as to what to do at this point as I was just able to open it around a month ago,

 

Thanks!

    1 reply

    DoninGA
    Employee
    August 30, 2020

    For this issue you will need to contact TurboTax support for assistance.

    Support is open from 5am to 5pm Pacific time, Monday thru Friday

     

    Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
    Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax