TurboTax

File with experts
File your taxes
Experts at your fingertips

An expert helps with your taxes, or does them for you
TurboTax Expert Full Service

TurboTax Expert Assist

TurboTax Self-Employed
Prior year taxes
File myself
File myself
Do it yourself

We'll guide you step-by-step
TurboTax Do It Yourself

TurboTax Self-Employed

TurboTax Desktop
TurboTax Free

Activate your product

Prior year taxes
Business
Business
Business taxes

Get your T2 corporate return done right, your way
TurboTax Business

TurboTax Business Desktop
Tax situations
Tax situations
Tax situations

Find extra guidance for your big life moves
For investors

For 25 and younger

For self-employed

For new to Canada

For life changes
Resources
Resources
Resources

Explore tax tools, get tips, and read reviews
Personal income tax calculator

RRSP savings calculator

Learning hub

TurboTax support (FAQ)

TurboTax community
Pricing

Community

NSpooner

Question

Desktop Turbotax 2024 freezes (stops responding) when I try to enter the "FILE" area of the program on the horizontal bar near the top of the screen. Any suggestions?

Forum|Forum|1 year ago
February 2, 2025
6 replies
0 views

No text available

larry mcgahen

program freezes

cl711

My prgram is also doing the same. I have tried many times and stuck.

SteamTrain

Employee

Software updates are usually issued only on Wed or Thursday evenings...rarely any time of the week sooner.

You can try an update on Friday, and see if it changes, but I suspect it might be another week or two (3?) before they can track the reason for the Freeze.

.....but who knows, maybe it was a simple fix and by Friday might work properly again.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

mglauner

Can you see the dropdown menus under Edit/Online/Tools, etc.? If you can't see dropdown menus under the other links at the top, you could try uninstalling/re-installing TurboTax to see if your issue resolves.

Here's more info on Troubleshooting TurboTax Desktop Issues, or you can Contact TurboTax Support for more help.

@larry mcgahen

@NSpooner

NSpoonerAuthor

Thank you. I will check it out.

SteamTrain

Employee

I haven't tried filing yet, and won't for a few weeks

BUT

Mine (Desktop Windows 11, Premier) freezes during one of the last final Review/Summary steps....right after refusing Audit Protection

IF I leave it alone and do something else for a while...seems like forever...it finally unfreezes.

Started a stopwatch: 1min 10 sec ...just sitting waiting...clicking on "Continue" multiple times didn't help. Have no idea what it's doing.

So try just waiting impatiently, go check email or something.

YEP NUTS !

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

NSpoonerAuthor

Thank you for the suggestion. I'll give it a try.

Keith40

Same Problem here as many have posted. Deluxe 2024 version on Windows 10 freezes during the "review/Summary" after declining audit protection. Program never comes back - have sent report logs to Microsoft. Intuit may want to check with Microsoft on program log failures. Can't file taxes.... Hope resolved soon!

cfrahme52

I've started a chat with an agent on Messenger regarding this issue. He asked for a description of the problem and photo of monitor screen. I submitted a pretty detailed explanation of my experience (see earlier post) and screen shot of "hung" software with mark-ups showing spinning blue "waiting" icon and the "Not responding" message in top title bar that I get.

Also mentioned this thread in the forum.

Will share any info I receive with the Community.

Fingers crossed...

cfrahme52

A quick update: Intuit Support agent on Messenger advised me to uninstall/re-install Turbotax.

That did not fix the issue. I sent them that follow-up, asked for additional suggestions and mentioned our posts on this forum. 🤞

Edf_

I was able to press continue once and wait about a minute and the program kicked back in.

mdoyle1953

I have had multiple issues with this. A few weeks ago, I was told to uninstall/reinstall. I still had TT2023 and when I tried to uninstall both releasees, it said another task was preventing it. I had to obtain a 3rd party software product to force both 23 and 24 to be uninstalled. I then downloaded the latest release and 2024 seemed to work. I did file my takes electronically.

Today, when I started 2024, there were updates to be installed and the process just froze. I wanted to see if there were updates on the filing status.

I am disappointed in Intuit for the glitches and errors with 2024. I have been using Turbo Tax for many years, and this is the worst experience I have had. I suspect there is another task program preventing the updates, however, using task manager I am unable to see what program/function it is. I suggest the tech support investigates this and arrives at a solution that DOESN'T require uninstalling/reinstalling.

Regards,

Mike Doyle

cfrahme52

The Program Updates 02/13/25 solved the hanging issue that I was experiencing. An update/install window popped up shortly after starting TurboTax. After updating, I did a complete review of all my federal and state entries. The software smoothly advanced at the end of the Review/Summary page, where it had been stuck for over a minute in the past.

Hopefully, this new update works for everyone that's posted here (and others.)

Charlie