Question

I am stuck on the complete check to do list, but when I click an item, it doesn't load and takes me straight back to the list again.

I have tried on an iPad and a computer

Please try the following steps to see if this resolves the loop:

Log completely out of Turbo Tax.
Then, clear your cache and cookies within your browser and completely close out of it. I have included the Help Articles below if you need assistance with clearing cache or cookies.
Re-open the browser and log back into Turbo Tax and see if this fixes the situation.
- You can also try a different browser as well, or "incognito mode".

If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps.

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