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February 1, 2025
Question

I can't enter the info requested on the form for my railroad and state incomes. I click on $ amount but nothing happens

  • February 1, 2025
  • 1 reply
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    1 reply

    AmyC
    Employee
    February 8, 2025

    A full or corrupted cache can cause problems in TurboTax, sometimes you need to clear your cache (that is, remove these temporary files).

    For stuck information follow these steps:

    Online version:

    1. Delete the form/ worksheet- if possible, see How to Delete  
    2. Log out of your return and try one or more of the following:
      • Don't use Internet Explorer.
      • Clear cache and cookies,
      • Sign in using a different browser.
      • Sign in using a different device.
    3. Log back into your return.
      • Enter the information again.

     

    Desktop version: 

    1. Delete the form
    2. Save your return while closing the program.
    3. Update the program
    4. Open
    5. Enter the information again.
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