Question

I'm trying to enter information for SSA 1099-R but am unable to enter any information in the boxes. It simply won't allow me to input any information

Forum|Forum|7 years ago
June 5, 2019
5 replies
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TurboTax Deluxe Online

Note: Buttons that don’t work or fields that don’t allow entry

If you are using Turbo Tax Online, the most likely reason for buttons that don't work or not being able to enter information is that something in the web browser is not displaying the page properly. The easiest way around this is to simply use a different web browser. You can select from Google Chrome, Mozilla Firefox, Internet Explorer or Safari. If you need to install another browser, be sure to go to the trusted home site for the software for security reasons.

If you are using the Turbo Tax Phone App, then try opening Turbo Tax in the browser window on your phone. It will use the same login information but may display the page better.

If there are error messages to fix your 1099-SSA form and you have "copied and pasted" to enter some of the information, it might have spaces or other invisible formatting characters that are causing the errors. Please be sure there are no extra spaces before the entries or after the entries. Also, be sure there are no zeros listed. If the box is blank, please leave it blank.

J

jj80210ee

I'm in the 2019 tax year my order number isQSTCB198587174. I need help

J

jea217

I am having this issue on my 2020 taxes. The response does not work I tried it on 3 different devices.

DawnC

Employee

An SSA-1099 gets entered under Social Security Income. A 1099-R gets entered under IRA, 401(k), Pension Plan Withdrawals Income. There are two different places to enter your form depending on what type of form it is. It is either a SSA-1099 OR a 1099-R. Make sure you are in the right spot and be sure to delete the erroneous entry if you started in the wrong place. @jea217

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

J

jea217

i am in the right spot. It has my information from the previous year. the problem is when I click on it the next screen asks if i have information to enter. I click yes and then it just shoots me back to the previous screen. Now it doesn't say revisit is says EDIT.

J

jj80210ee

CAN SOME ONE TALK TO ME??

C

CarissaM

This sounds like it would be best done by speaking with a customer support specialist by clicking here.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

L

ljenkines

I can type numbers and letters into other fields but when I try to enter on the social security pages it just won't. I've tried this on 2 separate income filings. I tried the compatibility tab and entered run this program as an administrator. Just don't understand. This is my first time to use the website download version of Turbotax after using the CD version for many many years. My new windows based PC doesn't have a CD drive.

Not very happy right now. can't finish my taxes.

D

DianeW777

This was a suggestion by our awesome Tax Champ @DoninGA and was successful.

See if this will help -

Save your tax return.
Close the TurboTax program.
Right click on the TurboTax 2021 icon on your computer screen.
Click on Run as Administrator
Start the TurboTax program and continue your tax return. See if the problem has been resolved.

@ljenkines

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

L

ljenkines

it does not. As I mentioned in my question I had already done that. I used a different broswer and that didn't work. I was able to go to the form and input it but I really do not want to have to do it that way.

D

dmonell

I'm trying to enter information for SSA 1099-R but am unable to enter any information in the boxes. It simply won't allow me to input any information please help

T

tmunoz

If you are using Turbo Tax Online, the most likely reason for boxes/buttons that don't work or not being able to enter information is that something in the web browser is not displaying the page properly. There are directions in this TurboTax Help article to clear cache and cookies. You will want to follow those instructions, then close your browser, reload it, and log back into TurboTax.

Another way around this is to simply use a different web browser. You can select from Google Chrome, Mozilla Firefox, Internet Explorer or Safari. If you need to install another browser, be sure to go to the trusted home site for the software for security reasons.

If you are using the Turbo Tax Phone App, then try opening Turbo Tax in the browser window on your phone. It will use the same login information but may display the page better.

If you are using TurboTax Desktop, try saving and closing the program and then relaunch to see if there is an update available.

If you are on a laptop, you may need to use an external mouse or double click on some fields.