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March 13, 2025
Question

Not able to enter social security benefits. How am I able to do that? When I hit "Update" it spins and takes me back to where you enter all the income.

  • March 13, 2025
  • 2 replies
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Not being able to enter Social security benefits

2 replies

SteamTrain
Employee
March 13, 2025

Hmmmm...you are using the "Desktop" software aren't you?

 

MAC or Windows computer?

 

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
SteamTrain
Employee
March 13, 2025

@jpiersall6 

 

If you ARE using the desktop software??

 

That is a BUG.....and has happened to folks who had a Supporting Details (SD) sheet attached to one of the fields in last year's SS form.   

 

IF you switch to Forms Mode, and open the Social Security sheet that should be in there, you can make entries in the A, B, C, D lines there (they are labelled as to what to put in each line)....you may find that one of them has an SD sheet attached to it.   IF you delete the SD sheet before entering the data, you'll   get access to the line again AND to the interview for the SS when you go back to the interview.

_______________________

 

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*