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January 25, 2025
Question

Tax refund documents 2024

  • January 25, 2025
  • 1 reply
  • 0 views

I spoke to someone a month ago that said that my tax refund for the prior year would be emailed to me or I could access from my computer. I did not receive nor can I see it on my account. I need that asap. If someone could please help me. I can’t get through to anyone. 
Thank you 

    1 reply

    DoninGA
    Employee
    January 25, 2025

    Only the IRS would send you any federal tax refund.  You need to contact the IRS.

     

    Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
    When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
    So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
    Then press 1 for "form, tax history, or payment".
    Then press 3 "for all other questions."
    Then press 2 "for all other questions."
    - When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
    - After it asks twice, you will get another menu.

    Press 2 for personal or individual tax questions.
    Then press 3 for all other inquiries
    It should then transfer you to an agent.