What was the scheduled withdrawal date? The IRS is sometimes a couple of days late making the withdrawals. (If they make the withdrawal late, it will still be considered paid on the date that you specified.)

bbrowsr

Both my Federal and State (CA) payments have not been taken. My returns were accepted and the payments were to be deducted on April 13,2024. As of May 5 2024, no payment has been deducted from my bank account. I have used Turbo Tax for several years and this has never happened before. My returns were accepted on 3/20/2024.

DoninGA

Employee

@bbrowsr For the federal tax return payment give the IRS a call and speak with an agent.

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.

3yellowboys

I had the same thing happen - I live and filed in PA, did both State and Federal and now I am being penalized. Is there a number I can call Turbotax to get my penalties back ?

JotikaT2

Typically, payments are sent based upon the payment date specified when you submit your return and it is filed and accepted. Please see this link for additional information on when the payments go through. You can also check your bank account to confirm the payment date.

As far as contacting us, you can use this link if you would still like to speak with a representative.

@3yellowboys

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