Turbotax will not accept more than seven digits for an ACH checking account number. My Chase account has nine. Is this a bug? If so, is there a workaround?

Forum|Forum|1 year ago
March 23, 2025
1 reply
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This is for the desktop product. If this is a bug, shame on TT! It's not like Chase is some tiny, fly-by-night bank....

DoninGA

Employee

Where are you entering the ACH number for your bank account?

The routing number is 9 digits, the account number for a bank account is not limited to nine digits, my account number is 13 digits and entered with no problem.

bothofus2Author

Thanks for the quick reply. I was trying to enter the Routing number and account number on the Filing screen where you specify your ACH options. This is on the desktop product, not the web. I carefully confirmed and reconfirmed my entries (and yes, it took the Routing number fine) and tried both copy-paste and direct entry of the account number. It stops taking entry after the seventh digit.

In the mean time I contacted Intuit support and even a level 2 rep could provide no solution other than to print and mail, or efile and mail a check. Not happy with either, as I'm doing these taxes for my mother who turns 99 in June. The whole idea was to make it easy for her - not so easy after all. Pretty disgusted with the product and support quality on a product that's been around forever.

DoninGA

Employee

@bothofus2 I am using the 2024 TurboTax Premier desktop edition for Windows and have already filed and received a direct deposit for tax refund to my bank account. The account number field on my edition did not have any problem accepting 13 digits for an account number.

Have you updated your software to the latest release? Click on Online at the top of the desktop program screen and click on Check for Updates.

You also may want to close the program and reboot the computer just to make sure the application has everything updated.