why doesn't turbotax remember my prior information?

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@ charlievunguyen wrote:  why doesn't turbotax remember my prior information?
I've been filing for years now, and it's still asking me about social security, birthdates, etc

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It depends on how you prepared your 2023 return and how you are preparing your 2024 return.   We don't know what product you are using this year and last year--Online or desktop--so I'll mention both scenarios.

If you are using desktop software, and IF you transferred last year's 2023 data file into your desktop product when you started a return this year, then it should have a lot of the information filled out, including the bio items you mentioned.   If you are using desktop software, did you have the *.tax2023 data file from last year on your computer so that TurboTax could transfer it in when you started your 2024 return?

If you are using Online TurboTax this year and also used Online TurboTax last year, then IF you are in the SAME account as last year, it should have transferred the 2023 information into your 2024 Online return when you started this year.   Many people end up with more than one account without realizing it.    If your problem is with Online TurboTax, we can tell you how to look for and access multiple accounts to find the one with the 2023 return.