Why is my 1099R with a W withdrawal type being reported as income?

Yes, you are correct your long term care insurance payments are not is not taxable. You should go back and check your Form 1099-R entries to make sure they are correct. If they are, you should delete your Form 1099-R and reenter it. 

You could also try logging out of the program and logging back in. You can also clear your cache and cookies. ‌Please click here for instructions on how to clear your cache. Please click here for instructions on clearing your cookies. Sometimes this helps the functionality of the program.

You may also try using another browser.

You can do the following in TurboTax to delete or enter a Form 1099-R:

1. Continue your tax return
2. Click on the Search icon at the upper right of your TurboTax screen
3. Type "1099-R" in the search bar and hit enter
4. Click on the link "Jump to 1099-R"
5. This will take you to the 1099-R section of your TurboTax program.
6. if you need to add a Form 1099-R, select "Add another 1099-R"
7. You can select "I'll type it myself" to enter it manually.
8. To delete the form, you can click on the garbage can next to it

Click here for instructions on where to enter your Form 1099-R.

Click here for "How Do I View and Delete Forms in TurboTax Online"

Click here for "How to Delete Forms in TurboTax Desktop"