Question

Why is support so bad at TurboTax they have the need redirect to a community forum when basic issues on their end cannot be resolved?

Forum|Forum|5 years ago
March 7, 2021
1 reply
0 views

Spoke to 4 people today, on the phone for 6 hours this week. I still cannot use the Turbotax website.

TurboTax Premier Online

DoninGA

Employee

What issues are you having with the online editions?

C

cliffmasseyAuthor

Thank you for trying to help.

It logs me out every time I click on something. It looks like a data issue with my account on Turbo Tax end. I'm not sure why it is filed into retirement. When I typed it in the help box after no one has solved the problem after hours on the phone.

They keep having me use the desktop version. While that works, It is unacceptable that no one knows why my account online does not work.

DoninGA

Employee

@cliffmassey wrote:

Thank you for trying to help.

It logs me out every time I click on something. It looks like a data issue with my account on Turbo Tax end. I'm not sure why it is filed into retirement. When I typed it in the help box after no one has solved the problem after hours on the phone.

They keep having me use the desktop version. While that works, It is unacceptable that no one knows why my account online does not work.

That sounds more like a web browser issue since you are using the online editions.

Try this - Close the TurboTax online program and close all the active windows on your browser. Then clear cache and cookies on your web browser. See this TurboTax support FAQ for how to clear cache - https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/01/26135

Once that is done sign back onto our online account - https://myturbotax.intuit.com/

If the problem persists close the TurboTax window, then change your web browser to one of these that you are not using - Google Chrome, Mozilla Firefox or Microsoft Edge.

Sign back onto your online account, this should clear the problem.