Question

Why is turbotax not maintaining my radio button selection for "Yes, this money was rolled over to a Roth IRA account?"

Forum|Forum|6 years ago
March 13, 2020
2 replies
0 views

No text available

TurboTax Premier Online

GiseleD

You may want to log out, clear your cookies and cache, and then log back in.

Here's how:

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

Here are the official instructions for the most popular browsers:

Google Chrome
Mozilla Firefox
Microsoft Internet Explorer 11 (use the drop-down on the upper right corner of that page for earlier versions)
Microsoft Edge

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

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VolvoGirl

Employee

One thing, If you edit or review a 1099R it does not keep your answers from before but resets them to the defaults. Then you have to go through and answer them all again. So be sure to go all the way to the end of the 1099R section. They are right unless you go back.

A

amtrak6Author

Thank you for your response!

macuser_22

Employee

That button only directs TurboTax to the next screen and is not stored anywhere.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**