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M
monstera
March 26, 2025
Question

"State where ID was issued" dropdown n

  • March 26, 2025
  • 1 reply
  • 0 views

I am on the last step of doing my taxes using TurboTax Deluxe software edition.

 

On "Additional ID verification" screen I am being asked for my ID information.

However, dropdown to select "state where ID was issued" does not work.

I tried clicking, using keyboard, using full screen, exiting software.

(Possibly list of states is not attached to it?.. Looks like TurboTax have struggled with lists before).

 

Nothing helps and it would not let me proceed.

I am not able to file my taxes.

Help asap please.

 

    1 reply

    M
    monsteraAuthor
    March 26, 2025

    * "State where ID was issued" dropdown not working

    V
    Vanessa A
    March 26, 2025

    Try hitting tab to select the state where ID was issued box and then typing the state in once it is selected.  Then hit enter.

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    M
    monsteraAuthor
    March 26, 2025

    I have tried that. Same issue.

     

    here are the ways I have tried:

    tabbing on keyboard then using arrows,

    tabbing on keyboard then typing state,

    clicking on dropdown using my mouse,

    same in full screen mode,

    restarting the software,

    coming back to the screen.

     

    same issue - it seems the dropdown might be empty/not attached to a list? 

     

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