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L
LAST4
April 19, 2023
Question

Why can't I start my return? It just keeps taking me to the screen to select which product I want.

  • April 19, 2023
  • 1 reply
  • 0 views
I used TurboTax several years previously. I just signed in, and went to start my return, but each time I select the option to start the return, it takes me back to the product selection page.

    1 reply

    TurboTaxSusan
    TurboTaxSusan
    April 21, 2023

    Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.

    L
    LAST4Author
    April 22, 2023

    I tired this, it didn’t fix the issue. For some reason though when I searched TurboTax and opened it that way, I got in no problem. 

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