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After submitting my state and federal tax returns I have received emails stating they have been accepted but the status for desktop turbotax still states the status as pending.

Forum|Forum|3 years ago
February 7, 2023
1 reply
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This has been true for several days. Is this a bug in turbotax desktop? I've checked the IRS site referenced in the email and the return has been "received" but is the "process" of being approved. The state site also identifies it has received the return.

Best answer by sgart

It is nice to have a confirmation that someone else has the same problem I had. I've used Turbotax for years (decades) and never had this problem before, so it is probably a real bug in their software. I used the track my refund link on the acceptance emails to confirm both returns have been accepted, approved, and refunds credited. Still the status is pending. So you probably should use the emails you receive as confirmation and print out your returns because confirmation via the desktop software is probably not going to happen.

My situation is the same. Have used TurboTax for decades and never have encountered an issue like this. It's been 9 days since I got the emails stating both returns were accepted yet TT still shows pending. It's an obvious bug - yet no one from TT seems to want to acknowledge it for some reason 🤔 🤔

K

KatrinaLO

Once your return is accepted by the IRS, they will have the most up-to-date information for you. TurboTax helps you prepare your return and then we pass it on to the IRS.

Sign into your online TurboTax account, then, go to Tax Home. You can check your e-file status here. Once that return is accepted, it's in the hands of the IRS and any further updates will come from their website. If it's been accepted, you can begin to track your refund at the IRS Where's My Refund? site.

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G

georgetopAuthor

You do not understand the problem. I am not using TurboTax online. I am using the offline download version of TurboTax. The status of both of my returns when I start up the PC based TurboTax program still states my returns are pending days after I submitted them. Since, then I have received emails that both the Federal Tax return and State tax return have been accepted for processing and today I checked the federal and state refund status sites and the federal return site states my refund has been approved and will be credited to bank account by 2/28/23. My state return is still processing. My PC based Turbo Tax program still states my returns are in a pending status. Either the definition of "pending" has changed from prior years or there is a bug in your status software mechanism. I will note that I did have a problem when I initially submitted my returns. I seem to remember having to hit the submit button twice, and maybe that caused the problem?

VolvoGirl

Employee

The Desktop program seems to have a problem updating the status. If you got an accepted email don't worry about it.

I assume you are checking here? For the Desktop program you have to check the filing status inside the program. Open your return and go up to the top black menu bar first item

File > Electronic Filing > Check Electronic Filing Status