Blank login screen when attempting to install state.

Forum|Forum|2 years ago
April 9, 2024
1 reply
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I installed TurboTax 2023 on two computers -- Mac desktop and Mac laptop. I started doing my taxes on the desktop computer, including downloading MN. The tax return file is stored on the cloud. Now, I want to continue to do my return on the laptop (I do not have access to the desktop). When I open TurboTax on the laptop, it says I have to install MN, so I follow the screens to do so. Once I select MN from the list, I get to a screen asking me to sign in or create an account. Then I click the sign-in button, a blank window pops up with a cancel button and a loading in-process icon. Nothing happens after that. It stays that way for hours until I kill the process. How can it be fixed? It makes the TurboTax unusable.

CatinaT1

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

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MietekKAuthor

Thanks. I called TurboTax Customer service before posting here. For about 20 minutes a guy was looking for answers, and then he (or the system) hung up the call. I guess I will have to do it again. Don't they test their software before releasing it? -M.