California Information Worksheet: Address Cycling

Forum|Forum|4 years ago
March 19, 2022
3 replies
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I started the filing process of my return and on my California State return, it told me I need to put my address into the "File a Return" section. It continues to cycle after asking me the questions, it tells me again that "we need a little more information before you e-file."

Is there a fix for this? Why is this happening?

Another clarifying piece: this address should be my current address correct"

defrees

I am having what I think is the same problem and it is preventing me from transmitting my returns. If I look at the California Information Worksheet I see an error, "California Information Worksheet: Street Address should not be entered directly on the California Information Worksheet for electronic filing. You must complete the Federal Information Worksheet." (The Federal Information Worksheet is completed.) If I remove the street address I get another error, "California Information Worksheet: Street Address must be entered."

I am using TurboTax Deluxe for Mac.

defrees

With help from TurboTax phone support I was able to transmit my returns. YMMV but the steps that worked were:

1. Edit street address section of Personal Info. No changes were made, but I selected Edit and then saved the non-changes.

2. Save file

3. Close TT

4. Open it again

5. Transmit returns

shirotanaka

When I tried this method, TT will not take me back to my basic personal information. It will not go further back from "What do you do for a living?" I am stuck there. What is TT's phone support number you used?

shirotanaka

The same problem is happening to me, which is driving me crazy. My Federal return went OK. Where can I get help to fix this stupidity?

villaltadebbiel

To resolve, follow these steps:

Go to the Check This Entry screen that is generating the error
Remove the information that is entered in this field
Click on Continue and remove any other information in other fields that generate the same error
Continue through until you start to get the following errors Address must be entered, do not enter any information at this point
Click on the Personal Info tab and review the information, Enter the missing information by selecting Edit. If there is no missing information simply continue through the Personal information section.
Close or sign out of TurboTax. If you are using TurboTax Desktop choose to save return when prompted to.
Open TurboTax or Sign into your TurboTax Online account
Click on the Wrap-Up tab and you should no longer get the error