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January 5, 2024
Question

Can't purchase additional state: trouble authorizing credit card

  • January 5, 2024
  • 1 reply
  • 0 views

I need to purchase North Carolina to prepare a family member's return. I enter my billing address, validate it, go to the next screen, enter my payment information, click Continue and then Place Order and get the error:

 

We are sorry, we are having trouble authorizing your credit card. Please verify your billing address, card number and CVV and try again.

 

Everything is accurate. I tried a different credit card. The old workaround of using a street address of 123 Main St doesn't work.

 

I can't believe we're still having this problem, TurboTax. TAKE MY MONEY and don't make it so hard!

1 reply

Employee
January 5, 2024
April 17, 2024

Did you get a solution?  I have not been able to file my state taxes for Wisconsin.

CatinaT1
April 17, 2024

Try using 123 Main Street for the address. Leave City, State and Zip the same.

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