Cannot access state tax software

Forum|Forum|2 years ago
December 16, 2023
5 replies
0 views

I cannot access my selected state tax software. I go to the state tax section and click on Start and a window opens for my state purchase. I click on my free state and click Download Now. A window opens and it says getting your software and concludes with a window telling me my software is up to date. I click OK and I am back at the Start button. I click Start and it just goes through the previous sequence again. It does so every time I try to start my state return. This is not a connectivity issue. I have a high-speed connection.

TurboTax Home & Biz Windows

Best answer by PCD21

Thank you for your response. My state is Illinois and the link you provided to me says that the forms are not available for filing by mail until 1-11-24 and for e-file until 1-4-24. So this is the same as not being able to input any information into TT?

DoninGA

Employee

Your state tax forms may not yet be ready to download.

Go to this TurboTax website for forms availability - https://form-status.app.intuit.com/tax-forms-availability/formsavailability?albRedirect=true&product=Turbotax_online&bu=cg

PCD21AuthorAnswer

DoninGA

Employee

Right. You should be able to download and start your state return in early January.

joe-cucchiaro-or

I am having the exact same issue with my Minnesota state tax download.

ee-ea

Employee

MN tomorrow. https://care-cdn.prodsupportsite.a.intuit.com/forms-availability/turbotax_mn_online_individual.html

GLONE

I have the same issue as of today's date. Bought and paid for state download (business). Says it's downloaded and up to date. Then, I click "Start State" and I am brought back to purchase and download page. I click box for downloading my purchased state program, and it loops me back to screen saying my software is up to date. I've closed program and restarted. I've restarted computer. Impossible to reach live help or get any on-line assist. Is there a glitch? Is there a fix. Corporate taxes due in 18 days. Appreciate any help

Sandy9108

Not sure if you're in MD like we are, but the link provided by another member above in page 1 of the chain indicates that MD State business software will not be available till 3-1-24.

GLONE

Hi Sandy. I am in NE. I can't find that it is not available yet but maybe that is the case. I am running the TTCleanStatestool.zip application provided by Turbotax as others mentioned. It doesn't work either. So, I'm left with waiting until the 1st to see if maybe that is the case in NE or completely uninstalling and reinstalling Turbotax which is the alternative instruction offered by Turbotax on their TTcleanstates app mentioned above. Thanks for your input and happy taxes.

snailtax

Today is Mar 24 and I am filing for 23. I have the same Fxxxing problem. wasted me a lot of time. talked to their rep totally useless.

CatinaT1

Try this: State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

snailtax

Rep tried this method and it did not work. They ran out of ideas and just hanged up and never called back. Returning this crap right now. To be honest, your only hope is to fire the project lead and get someone more competent.

jpmaherjr

Hey, it's APRIL! Why aren't the **bleep** state forms showing up!

Poor performance.