efile status not updating

Forum|Forum|3 years ago
February 14, 2023
6 replies
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I efiled 3 days ago, have received 3 email messages from TurboTax stating my efile has been rejected, on the computer software it still states efile status as pending. I spent 2 hours on the phone with customer service and they couldn't help, because it still has the status as pending I cannot generate the forms to mail the return or do anything to fix the efile and retransmit. I asked what else can be done and they had no suggestions and sent a form to fill out for a refund, well I don't have the license code so that is no good. I am so flustered with this process; I spent a better part of my day entering all the needed information for the return and now I am stuck here with no way to re e file and no way to get any refund for the turbo tax product. I have used them for years but really this is having me rethink the product. Anyone else having the same efile status update issue?

TurboTax Home & Biz Windows

HeatherPLO

We need additional information to be able to assist you further. Did you receive any specific rejection code in your email? Please respond here in the thread with any other details and we will be happy to help.

@sfish92

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sfish92Author

Prior year AGI doesn’t match is the response. But I can’t update anything as the status will not update on the software to show it’s rejected.

RobertB4444

There are two things you can try. The first is to clear your cache and cookies. These can interfere with the TurboTax software for some reason.

Here's how to clear your cache and cookies.

If that doesn't help then you can download the desktop software which allows a great deal more freedom for adjusting numbers.

Here's how to convert your online return to the desktop program.

@sfish92

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jjakubin

I'm having the same exact problem. Customer support was no help. I ended up switching to H&R Block online version and everything went smoothly.

W Big Al

I have the same problem with Deluxe Desktop with rejected federal return on 2/16. My issue caused rejection. Also, would send emails with status but not texts. Talked to a three Tech Support folks, one just kicked the can down the road, the next a bit more helpful, and the third went through clearing the cache and cookies then upon further investigation by him suggested on 2/21 it was a "known issue" and that I would get an email when it was resolved. Still waiting but hopeful.

W Big Al

It would be nice if the Experts that monitor these replies would confirm this.

abbi2000

I also have the same issue, The efiling is done successfully and got confirmation of fed and state acceptance but turbotax does not update status and shows yet to filed. If I try filing an amended return it is now preving same for e file. Turbotax bug

TiffanyL

@abbi2000

I would suggest reaching out to TurboTax Customer Support for assistance with this issue.

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panayioti420

Yes... only in my case, I keep getting told the taxes were filed but have received no confirmation from Intuit/Turbo Tax. Instead they are making excuses that it is the state's issue. State says all tax FILINGS issued are being processed. They have no record of mine being filed.

I filed on January 31st. State had a delay. TurboTax says they filed. No one has the right answer and instead blames each other. Fantastic!

LindaS5247

Have you contacted TurboTax support to get help with your issue? Please click here for help in contacting Turbo Tax Support.

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Cindy_inCA

If you live in CA, you will not be able to e-File your CA return in 2025. You will need to print it and mail it in. There are no workarounds. I discovered this after 3 phone calls. My final call was escalated 3 levels over 2 hours. The final resolution specialist discovered an internal update that the CA state returns cannot be e-filed. You can still e-file your Federal return.