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February 10, 2025
Question

Endless Loop

  • February 10, 2025
  • 1 reply
  • 0 views

Showing an error for e-filing state. Review error says that spouse's SSN should not be entered directly on the form (Colorado Information Worksheet - personal info) so I removed it. New error says that spouse's SSN is required on this form. Endless loop. Printer died. What am I supposed to do?

    1 reply

    CatinaT1
    February 11, 2025

    We can't see your screen. You might have to call customer service and do a screen share.

     

    Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

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