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February 27, 2020
Question

Endless loop while selecting county

  • February 27, 2020
  • 1 reply
  • 0 views

I’m stuck in an endless loop and can’t complete my state taxes and can’t get any technical support or anything without hashing our extra money. I also just need general help filing state taxes since it’s my first time filing joint and the FAQ doesn’t actually answer anything. 

1 reply

ReginaM
February 28, 2020

There are a couple of things that you can try to get past the loop,

  • Try closing TurboTax,
  • Compete a  disk cleanup,
  • Restart your computer.  

If this doesn't work try this:

  • If you've enabled pop-up blocking in your web browser, please turn it off and try again.
  • If it's still not working, try again using a different web browser. (For example, if you're using Chrome, try using Explorer or Safari instead.)
  • If those suggestions didn't help, try going back to your first browser and delete cookies.

If you have no luck, please contact us.

 

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.

 

We're open daily from 5 AM to 9 PM PT.

 

TurboTax Online

TurboTax mobile app

TurboTax CD/Download software

 

 

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