Endless loop while trying to download state

Forum|Forum|6 years ago
January 26, 2020
14 replies
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I purchased 2019 Deluxe through Amazon today. Everything else works fine and I have already submitted my Federal returns but when I try to download my one free state (Missouri) it will not advance.

Here's exactly what happens every time I try:

-State taxes tab shows Missouri.

-I click "Start".

-Box pops up "Lets download and install your states. Here's how it works... etc"

-I click "OK"

-Box pops up "Getting your state"...icon spins for a couple seconds

-Another box pops up "Your Software is up to date"

-I click "OK"

Then nothing, right back to "Your State Returns" tab with the option to start Missouri I click Missouri and it goes right back through the above process.

Please help!

Best answer by AmyC

This is a known issue with a workaround. Here is the article from Turbo Tax Help.

State Loop indicates TurboTax is "up to date" after updating but won't allow you to Install your state return

Resolution

Download the TTStateCleanup.zip file and save it to your Desktop or other easy-to-find location.

Double click to open the zip folder
Extract the contents of the folder to your desktop and open the extracted folder.
Right-click the downloaded file (TTCleanStates.exe) and select Run as Administrator.
Select your version (Personal or Business)
select your state from the drop-down menu and choose Remove (if you're having problems with multiple states, choose Remove all States).
Once the tool finishes doing its thing, close it and reopen TurboTax.
Follow the prompts to update TurboTax at the prompt – it should start downloading your state.
If not, click the State Taxes tab and download it from there.
If the fix-it fails, do this instead:
Uninstall TurboTax.
Double-click the CD or download file to start the reinstallation process with the following steps:
Click Next on the Welcome Screen.
Click I Agree on the License Agreement.
On the next screen, where you see the install location, select Browse and change it to the location where TurboTax was originally installed. Normally, it's something like C:\Program Files (x86)\TurboTax\Deluxe 20XX.
Click Install after changing the location.
Reopen TurboTax after installation and proceed to your state taxes.

If the above steps do not resolve the issue you're experiencing in TurboTax Please use the article below to restart your computer into Selective Startup and run the tool again.

Related Information:

Show previous replies

KTM250xcf

Having the same issue and none of the recommended actions work. What's my next step? Is Turbo Tax working on an all inclusive solution?

doncor799

Did you ever get this fixed? and if so what was the solution?

EbonyA

Please note that the last post in this thread is a year old. However, the fix that was previously provided can be found here. Feel free to let us know if it works for you @doncor799.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

doncor799

Did not work. Tried all the fixes that has been put on the question, nothing has worked. Any other suggestions?

Snowyfog

Employee

Doesn't work for me, a MAC user.

pdrmail-icloud-c

After much trial and error I discovered an easier solution by just going to my Intuit account and looking at Product Downloads that shows your downloads and there l also found a download option for the State Tax form. I downloaded from there and next time I open TurboTax no loop and no request to download the State product. I finally got access to my tax return. I wish the phone help had pointed me in this direction instead of asking that I call back tomorrow.