Question

FAILED_VALIDATION - State of New Mexico

Forum|Forum|3 years ago
March 9, 2023
2 replies
0 views

Looks like there is something wrong with State Filing for New Mexico in Turbo Tax Desktop. I paid extra for the State Filing, but when I try to file it says FAILED_VALIDATION. There is an update available for your version of Turbo Tax.

This comes up when I try to file the State Taxes even after the software just IMMEDIATELY before I tried to file, did an update.

I theorize that there is a disconnect between the State of New Mexico filing site and the Turbo Tax program associated with State ID (License) and how New Mexico handles VALIDATION!

I filed Federal Taxes just fine separate from the State, but the State File won't load to New Mexico.

Please advise or refund my State Filing fee. I can load my taxes manually on the State site if I have to.

E

EbonyA

Please review this thread and see if the proposed solution resolves your issue.

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M

MtbdugAuthor

Nope.... even tried this.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/update-products/manually-update-turbotax-windows-software-basic/L3Wf9OPaf_US_en_US

No Bueno! Gonna reverse the charges for my State Filing and just file manually! POS!

M

MtbdugAuthor

Anyone at Turbo Tax have a solution? I paid money for a State Filing that doesn't work. I've contested the charges on my CC, but I'm giving you folks an opportunity to make this right. Otherwise for other users, buyer beware!

DoninGA

Employee

@Mtbdug No one on this forum can assist you with any type of TurboTax account billing problem.

You will have to contact TurboTax support for a refund/cancellation of the state tax return e-filing fee when using the TurboTax desktop CD/Download editions. Use the key words Billing Issue.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=lcxibhri

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax