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February 29, 2024
Question

Garbled E-filed Colorado state return

  • February 29, 2024
  • 1 reply
  • 0 views

1) When downloading and/or printing my State return, many of the lines have garbled text.  Multiple lines and document titles are nothing but strings of random letters to describe the numerical entry.  If the text is garbled when shown on my monitor for printing, is the text also garbled in the e-Filed return?

 

2) Also, the State estimated tax vouchers for tax year 2024 have the left inch or two cut off.

 

3) When printing out the federal returns, the grid lines appear on the screen, but are absent when printed.  I've used Turbo Tax for many, many years and never had this happen before.

 

How can this be corrected?  What do I need to do?

 

 

1 reply

Employee
February 29, 2024

Since you mentioned "downloading", I presume you are using Online TurboTax.

Is your computer using Windows or Mac?

 

When viewing your return PDF online, is your return PDF opening online in a browser tab/window, or in a separate program like Adobe Reader?     What browser are you using?  Have you tried a different browser to view/download it?