Question

Home & Business 2019 - Why is it asking for credit card to download State when it says it is free?

Forum|Forum|5 years ago
July 27, 2020
1 reply
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The application window even says "Let's start your free state download" and when I click Continue, it takes me to screens to purchase State and ask for a credit card. It is supposed to be free with TurboTax Home & Business. How do I get it? Please help.

TurboTax Home & Biz Windows

VolvoGirl

Employee

See if these 2 support articles help

https://ttlc.intuit.com/community/tax-topics/help/there-is-an-update-available-for-your-version-of-turbotax-loop-when-e-filing-windows/01/1116299

And can't install state, state looping

https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-updating-but-won-t-allow-you-to-install-your-state/00/1127787

W

web3mediaAuthor

Thanks, but neither helped. When I try to install the patch file, it incorrectly states TurboTax 2019 is not installed. Silly because I am using TurboTax 2019.

The TT State Cleanup doesn't apply because it is for people who have already downloaded and installed State. My problem is that I am supposed to get State as a free download with Home&Business2019, but it is asking me to pay before I can download it, so it isn't installed yet.