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W
walterwaagner
February 28, 2024
Question

How do I avoid being enrolled in the "live assist" version of turbo tax?

  • February 28, 2024
  • 2 replies
  • 0 views
I inadvertently selected Turbo Tax Premium Live last year which cost significant $ - I don't want the "Live" option this year, how do I select the basic Premium option (without Live assistance?

2 replies

VolvoGirl
VolvoGirl
Employee
February 28, 2024

How to remove Turbo Tax Live.  There are 2 different ways to remove Live depending on how you added it

https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-turbotax-live/00/27312

DoninGA
DoninGA
Employee
February 28, 2024

Go to this TurboTax website for the Premium online edition - https://turbotax.intuit.com/personal-taxes/online/premium/

W
Whocares2
February 15, 2025

I keep getting rerouted back to the assisted page and I don’t see where to decline this. I don’t want assisted. 

    DoninGA
    DoninGA
    Employee
    February 15, 2025
    @Whocares2 wrote:

    I keep getting rerouted back to the assisted page and I don’t see where to decline this. I don’t want assisted. 

    See this TurboTax support FAQ for removing Live Assist - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-subscriptions/remove-turbotax-live/L3WW5jwOM_US_en_US?uid=m768oyl5

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