I am stuck in a loop trying to get to my state return.

Forum|Forum|4 years ago
March 15, 2022
2 replies
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I cannot start my state return. Every time I click "Start", it takes me through the download process to download the state return information, then returns me to the state return launch page. I have tried every step in the article titled "

State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file

which I found at:

https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-[product key removed]ing-but-won-t-allow-you-to-install-your-state/00/1127787

and it does NOT work. What the heck is going on? Why can't you patch the product to get around this problem? Why should I have to uninstall and reinstall the product ... especially since it did not resolve the issue.

Someone please get this fixed, or I delete the product that I've been using for about 30 years and go to a competitor. This is ridiculous.

DoninGA

Employee

Go to this TurboTax support FAQ and download the tax year 2021 zip file for this problem - https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-updating-but-won-t-allow-you-to-install-your-state/00/1127787

drpitzerAuthor

I did that. It did not work. I went to step 2 and uninstalled/reinstalled TurboTax. It did not work. I went to the next step and did a Selective Startup and ran the tool. It did not work.

This is an obvious flaw in the app. Why is it not being patched???????

DoninGA

Employee

@drpitzer wrote:

I did that. It did not work. I went to step 2 and uninstalled/reinstalled TurboTax. It did not work. I went to the next step and did a Selective Startup and ran the tool. It did not work.

This is an obvious flaw in the app. Why is it not being patched???????

Please contact TurboTax support for this problem of the code not working to correct the loop issue.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

ronaldmckie

I'm in this loop on my 2023 Turbotax. You would think that this would be fixed by now. I have downloaded the state return and it keeps asking be to download the return. It never advances. On the positive side it does recognize that I have already purchased the state file.