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February 19, 2024
Question

I can not access to California State tax return.

  • February 19, 2024
  • 1 reply
  • 0 views

I tried to file California state income tax. When I click "Start" for California Return, it checks if the download is up to date. It is up to date, but I cannot access the state income tax return.

 

I downloaded Turbo tax from Amazon.

 

 
 
 

 

1 reply

February 19, 2024

This happens from time to time.  Try clearing your browser's cache and deleting your cookies, then try again.

See the TurboTax Help articles How to clear your cache and How do I delete cookies? for guidance.

 

If this doesn't help, see the TurboTax Help articles Why am I stuck in a loop in the File section of my return? and State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file for guidance.