Question

I found a program bug in the Idaho State return. How do I get a human to explain the issue to?

Forum|Forum|3 years ago
March 11, 2023
2 replies
0 views

Program states return cannot be filed electronically. Reason given is: Returns with added qualifying children for Idaho Grocery Credit are not eligible for e-filing. Return must be filed by mail with a copy of the Court Order.
There are no children on this return. It is 2 adults, 64 and 68 years old, married 40 years and never had any children. I've check every line and every box using the View Forms section and cannot figure out where TurboTax got the idea there are children on this return.
HELP!

TurboTax Online

T

tmunoz

It would be helpful to have a TurboTax ".tax2022" file for the return that is experiencing this issue.

You can send us a “diagnostic” file that has your “numbers” but not your personal information.  If you would like to do this, here are the instructions for TurboTax Desktop:

Go to the top Menu Bar and select Online
Select Send tax file to Agent.
You will see a message explaining what the diagnostic copy is.  Click okay through this screen and then you will get a Token number.
Reply to this thread with your Token number. This will allow us to open a copy of your return without seeing any personal information.

We will then be able to see exactly what you are seeing, so we can determine what exactly is going on in your return and provide you with a resolution.

D

dajirickardAuthor

Token# 1097363

I also have 4 pdf files showing my responses. I tried to attach them to my email response, but they were rejected.

Regards,

{Name Removed}

T

tmunoz

With the Idaho Grocery Credit in the return, it will need to be filed by mail this year for a couple of reasons. It is not a dependent situation, as the review flagged, but the credit is still calculated and the return will need to be mailed.

If residents qualify, the credit is calculated on Form 24, which can be included in the e-filed return. However, residents that don't qualify for Form 24, can still file for the credit on directly their Form 40, Idaho Resident return.

This is part of Form 24 and you can click here for more details.

If you cannot use Form 24, normally it would go on Form 40 for full time residents of Idaho.
However, this return contains a Form 43 because it includes a Part-Year Resident and the credit will be calculated for the number of months residency in Idaho by the resident that is 65 or older.

So, because the tax credit is calculating on Form 43, not on Form 24 or Form 40, it will need to be filed by mail. The good news is that the calculations are all correct and you will be due the tax credit. And, for 2023, if you are both full-time residents and age 65 or over it should be eligible to e-file.

View from Form 43.

A

amson

I am also having the same issue. I have two dependents and my information on my info is exactly the same as the grocery credit workings. I still get the same issue that I cannot efile and I have to paper file. This certainly seems to be a software issue. Can anyone help to efile this on time ?

D

dajirickardAuthor

Hi:

The problem was fixed a couple weeks ago, so be sure you have the latest update of the tax program. Assuming you do, go to the view tab and select forms. Go through the Idaho return one page at a time. Any where you typed in a 0 or checked a box no, remove those items. The re-run the state tax check and you should be cleared to file electronically.

If not, feel free to shoot me a quick text at [phone number removed].

Regards,

Denise R.

A

amson

Thank You @dajirickard I had updated by Software but it still caused the problem. I had to remove the state return completely and restart the whole process. It fixed after recreating the state return.