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February 23, 2024
Question

I'm unable to download a second state return

  • February 23, 2024
  • 1 reply
  • 0 views

I need to fill out a Rhode Island NR tax return to pay the capital gains tax on a vacation home there that we sold.

 

I go to "State Taxes" and click on "Get Another State". TT says "We'll save you return before continuing. Come  back to TT to finish your return." I click OK. TT says 'saving return". Then a blank window opens. I wait around a while, the close it. Nothing happened, and I'm looking at the pages that offers "Get another state".

    1 reply

    CatinaT1
    March 1, 2024

    Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

     

    Also, make sure you have ran all updates. 

     

    If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

    If using TurboTax Desktop: Please see this FAQ.

     

     

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