Question

Installing free state return results in continual looping!

Forum|Forum|4 years ago
February 20, 2022
2 replies
0 views

Trying to install free TN State return and it continually loops! It seems from the boards this has been a problem for the last several years. Is there a solution for 2021 state returns?

It goes through the steps and saves the return, acts like it installs, but when I click on Start Return it starts all over again!

Kat11_2

Employee

I live in TN, too. Great news! The Hall Income Tax previously collected in TN has been fully repealed! So you shouldn't need a TN income tax program.

Hall Income Tax (tn.gov)

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

T

tjvols74Author

Thank you so much - I knew it was phasing out, just didn't realize last year was the last year. Guess I was also confused since it was an option on TurboTax.

Again, thanks for much for your response!

P

PappaJx3

Having the same problem - very frustrating since they had a problem with it this year also. I got 2 other states to work but never occurred to me the issue is really we don't have to file TN income taxes any more.

TurboTAX Support, if that is the case this needs a fix and should be removed as an installable state. ALSO, it should be counted as the free state with my Premier license so I some how need to get a funded for the other 2 states I purchased!

Kat11_2

Employee

@PappaJx3 I agree that TurboTax shouldn't allow a download of a TN state program. If you used TN as your free state in your Desktop (CD/Download) program, you'll need to contact TurboTax Customer Support for assistance. If you really needed 2 states, you should pay for only the extra one.

Use the info I'm linking below to contact Support during business hours. Explain your situation to the Support rep. Someone will be happy to assist you.

NOTE: When entering your topic or subject matter, don't use the word "refund". Instead, use the words "billing issue".

What is the TurboTax phone number? (intuit.com)

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***