MA State Tax e-file not allowed this year

Forum|Forum|2 years ago
February 22, 2024
1 reply
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I just e-filed Federal and RI but MA is not eligible for e-filing, with no specific reason. Some clues:

1. TT did erroneously bring over double income from W2 (it added RI and MA from box 16) so I had to override this when asked if it was correct.

2. I did not have this problem last year, even though box 16 also had the same amount for both states and TT did not bring over double income.

My guess is that this is a TT bug for 2023-4, but would love a more expert opinion.

LindaS5247

We would like to take a closer look at this to assist you.

In order to do this, it would be helpful to have a TurboTax ".tax2023" file that is experiencing this issue. You can send us a “diagnostic” file that has your “numbers” but not your personal information. If you would like to do this, here are the instructions: Go to the black panel on the left side of your program and select Tax Tools.

Then select Tools below Tax Tools.
A window will pop up which says Tools Center.
On this screen, select Share my file with Agent.
You will see a message explaining what the diagnostic copy is. Click okay through this screen and then you will get a Token number.
Reply to this thread with your Token number. This will allow us to open a copy of your return without seeing any personal information.

Here are the instructions if you are using TurboTax CD/Download:

Click on Online in the top left menu of TurboTax CD/Download for Windows
Select 'Send Tax File to Agent'
Write down or send an image of your token number then place in this issue.
We can then review your exact scenario for a solution.
Please also tell us any states included in the return.

We will then be able to see exactly what you are seeing and we can determine what exactly is going on in your return and provide you with a resolution.

Remember to come back and reply to this thread with your token number.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

KSMAUK01Author

Thanks for the answer, but I did exactly what you described. I was forced to do an override because TT asked me "your income transfered from your W2 is xxxxxxx, is this correct?" and it was not correct, it was double, because in the W2 that was issued, the income is noted twice in the same box - once for each state.