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March 1, 2025
Question

My fed worksheet has an old phone number for spouse. Does not let me edit or fix it.

  • March 1, 2025
  • 1 reply
  • 0 views
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    1 reply

    March 4, 2025

    To edit a phone number, you will do this from the About Me section within TurboTax.

     

    • From the Tax Home screen, locate the first section "About me"> Then personal info (click on the pen icon to edit)
    • Under "Your Info", select edit under Address and Phone.

    If you successfully located the section to edit the phone number, but are still having some issues, such as experiencing a loop, hitting a snag or trying to save it but reverts back to the old number, try these further options:

     

    If you are using TurboTax Online

    • Check ‌your browser's settings. (Clear your Cache and Cookies)
    • Check on your internet connection
    • Try using a different web browser

    If you are using TurboTax Desktop

    • Make sure the software is updated. 
    • If you haven't rebooted your computer, please do
    • Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software. 

    If you are still having issues after trying these options, contact Customer Support by clicking the link below

     

    TurboTax Phone Number


     

    @dedemathis 

     

    Edited [03/05/2025|08:32 A.M E.T]