My state return won't open.

Forum|Forum|6 years ago
March 31, 2020
3 replies
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How do I get TurboTax to open my state return so I can work on it? I have selected the "Start" button numerous times. It then "Updates" and goes right back to where it was, but never opens the return

ReginaM

I am sorry you are having this problem, please see the link to help you with opening your state return. Stuck in State Loop

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LivingtwoAuthor

The problem is fixed after Lots of time looking for help on the web forum (useless), two phone calls, two reboots, multiple uninstalls and waaaay too many wasted hours. PLEASE get this situation resolved so I don’t have to go through this again next year.

rjkrph1

How did you fix it. I've tried multiple supposed resolutions that don't work. Spent over 1 1/2 hours of phone this morning, never fixed it, then got disconected. Please send the fix to my email --- [email address removed]. Thanks.

1Disapointedtax

TurboTax won’t prepare my 2022 state return

MonikaK1

You may have to log out of the program, clear your cache and cookies, and log back in. Please see the TurboTax FAQ here for instructions on clearing your cache. See here for instructions on clearing your cookies. You may also try using another browser.

If these steps don't work, please let us know whether you are using TurboTax Desktop/Download or TurboTax Online, and which state return has the issue, and describe when / how the problem occurs.

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mmkeillor

Tried clearing the cookies and cache. It is still looping and the state is not opening.

Purchased TurboTax Premier, using Windows 10 Desktop. Need State taxes (Michigan).

I re-installed the TurboTax software on a laptop with Windows 11 and the State portion worked just fine. It appears to be a non-compatibility with Windows 10 issue.

Hope this helps & wish I hadn't spend 3 hours figuring this out. Good luck everyone!

vfurigay

My state return does not open and not working after numerous attempts

so frustrating

CatinaT1

Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax. Also, make sure you have ran all updates.

If that doesn't work please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

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Eagleite

After spending about 3 hours with support staff it still never worked. Finally got a support staff member who told the truth, said almost every call they entertained was about failure of Turbotax to handle state filings in some way, shape or form. Said IT (software developers) were aware and were , hopefully, working on the issue. The person said it was almost always from dowloaded versions. Well, as TT stopped selling CD's and all their software needs to be downloaded, this must be about 100% of TurboTax clients.

Fix the problem!!!