Skip to main content
February 20, 2025
Solved

Northern residents error

  • February 20, 2025
  • 2 replies
  • 0 views

When I try to enter the date range for living in the northern region I keep getting an error. I’ve tried logging out and going back in multiple times with no luck. 

 

    Best answer by TurboTaxSusan

    @cmduff If you are using TurboTax Online, please clear your browser cache (or use a different browser) and try again. 

     

    If you are using the TurboTax App, please make sure that it's updated. You may also want to try it using a web browser instead of the app.

     

     

    2 replies

    Employee
    February 20, 2025

     

    Vous êtes sur le site américain. Vous avez besoin du site ImpôtRapide pour le Canada.

     

    This is the U.S. TurboTax public user forum. For help with Canadian taxes, please post your question in the Canada TurboTax user forum., at the following link.

    https://turbotax.community.intuit.ca/community/turbotax-support/help/03/en-cahttps://turbotax.intuit.ca/tax-software/index.jsp

    **Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
    TurboTaxSusan
    February 22, 2025

    @cmduff If you are using TurboTax Online, please clear your browser cache (or use a different browser) and try again. 

     

    If you are using the TurboTax App, please make sure that it's updated. You may also want to try it using a web browser instead of the app.

     

     

    cmduffAuthor
    February 22, 2025

    Thank you. I turned my phone off and back on and that worked.