Question

NY STATE INCOME TAX

Forum|Forum|5 years ago
June 24, 2020
1 reply
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I cannot get into the NYS tax section. It asks for an email address and regardless of what I enter it keeps saying it is the wrong format. How do I get past this page.

GiseleD

You may want to log out, clear your cookies and cache, and then log back in to see if that helps.

Here's how:

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

Here are the official instructions for the most popular browsers:

Google Chrome
Mozilla Firefox
Microsoft Internet Explorer 11 (use the drop-down on the upper right corner of that page for earlier versions)
Microsoft Edge

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

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