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March 18, 2023
Solved

NY State tax return rejected. I cannot open form to insert IP pin number.

  • March 18, 2023
  • 1 reply
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    Best answer by Cynthiad66

    Your computer might be caught in a loop.  Let's try to clear cookies, history and cache'.  After clearing cookies, please shut down then restart.

     

    Your browser stores recently visited webpages as temporary files in a cache, which enables the pages to load more quickly when revisited.

    However, a full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

    Here are the official instructions for the most popular browsers:

    Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

    1 reply

    March 21, 2023

    Your computer might be caught in a loop.  Let's try to clear cookies, history and cache'.  After clearing cookies, please shut down then restart.

     

    Your browser stores recently visited webpages as temporary files in a cache, which enables the pages to load more quickly when revisited.

    However, a full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

    Here are the official instructions for the most popular browsers:

    Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

    **Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"
    March 23, 2023

     

    Thanks for the help in resolving my rejected tax issue.  I appreciate the insight.  Thanks again.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

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    Thanks