Payment for State e-File not working

Forum|Forum|5 years ago
June 27, 2020
4 replies
0 views

I am looking to e-File my federal and state (RI+MA) tax returns using TurboTax Desktop version, Win10 PC.

When I go through the steps to provide payment information (billing info, credit card info) and click Place Order, I keep getting an error message (pink box) to check credit card info. I have carefully entered the card I'd prefer to use multiple times, and also tried two other cards - all with the same error.

This experience has occurred on Sat PM EST 6/27/2020.

There is no other option for payment for state e-file besides credit card, and any card seems to trigger an error.

Best answer by bluedeb

Maybe the following TurboTax FAQ will help:

Error: Your payment information cannot be authorized. Please double-check the information provided and resubmit

When attempting to pay your TurboTax fees, you may receive the message Your payment information cannot be authorized. Please double-check the information provided and resubmit if the billing information you entered doesn't match what your credit card company has on file.

Solution

Review the billing address you entered, making sure that your street address, city, state, and ZIP code are correct.
Double check that you entered the correct credit card number, expiration date, and security code.

If your billing address and credit card info is correct, use a different credit/debit card, or proceed with the troubleshooting steps below:

Close the error message window and try to pay again.
Check your Internet connection.
- Make sure your Internet connection is working and/or your cable is plugged in properly.
- If you are on a wireless connection, connect your computer directly via cable to your network.
Check your browser.
Reset (to default) or lower your browser security settings.
Allow cookies.
Turn off any proxy settings.
If you have more than one browser open, you may be sharing your session. Close other browsers and try to complete your request again
If this doesn't resolve your issue, contact us.

bluedebAnswer

Employee

Maybe the following TurboTax FAQ will help:

Error: Your payment information cannot be authorized. Please double-check the information provided and resubmit

Solution

Review the billing address you entered, making sure that your street address, city, state, and ZIP code are correct.
Double check that you entered the correct credit card number, expiration date, and security code.

If your billing address and credit card info is correct, use a different credit/debit card, or proceed with the troubleshooting steps below:

Close the error message window and try to pay again.
Check your Internet connection.
- Make sure your Internet connection is working and/or your cable is plugged in properly.
- If you are on a wireless connection, connect your computer directly via cable to your network.
Check your browser.
Reset (to default) or lower your browser security settings.
Allow cookies.
Turn off any proxy settings.
If you have more than one browser open, you may be sharing your session. Close other browsers and try to complete your request again
If this doesn't resolve your issue, contact us.

AAA21

The response is absolute nonsense. The Credit Card processing function DOES NOT WORK!! I have been trying to pay the additional $15 I need to e-File my State for 4 years and NOTHING WORKS. Unbelievably, I have needed to e-File my Federal (which was included in my software) but have had to PRINT my State Tax return. I've called Intuit and no one seems able to do a **bleep** thing about it. Truly pathetic customer service!