Question

Refund of state e-file fee

Forum|Forum|5 years ago
March 18, 2021
3 replies
0 views

How does one get a refund for their state e-file fee? I went to e-file my state taxes, was sent to the payment site, paid the $25, and when I went to transmit my forms was told that my state taxes could not be e-filed. I tried using the automated assistant: useless. I called the "customer service" number and the representative was barely understandable. I just want my $25 back.

K

KatrinaLO

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VolvoGirl

Employee

What was the exact message why you couldn't efile state? They just fixed the problem where no one could efile state. So you might need to update your program and try efiling state again. Go up to Online-Check for Updates. And you can't efile state until Federal has been accepted.

J

JCrawford0459Author

Hi,

The program updates automatically. And if you can't e-file state until the federal return has been accepted why do they charge you for state e-file prior to e-filing state forms?

v/r

Jeff

K

kathleen1955

I paid my $25.00 e-file fee for State of Louisiana and was told I could not e-file because I had to e-file when I sent in my Federal return.

Consequently, I had to mail my state return, thus not being able to e-file.

DoninGA

Employee

@kathleen1955 wrote:

I paid my $25.00 e-file fee for State of Louisiana and was told I could not e-file because I had to e-file when I sent in my Federal return.

Consequently, I had to mail my state return, thus not being able to e-file.

You will have to contact TurboTax support for this issue. Use the key words Billing Issues

Support is open form 5am to 5pm Pacific time, Monday thru Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/