Question

Requires saving return before state e-file, but stalls in that step.

Forum|Forum|5 years ago
March 9, 2021
1 reply
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My two state returns are complete and ready to e-file, but I can't get to that point without being required to save the file, and it stalls in that step, showing a blank box. If I cancel that block, TTax says my payment didn't go through. However, there was never any dialog about paying for the state e-files. One return had a payment rather than a refund, but it's not clear which payment didn't go through, or whether that error statement is correct in any way. So, I'm stuck there.

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EbonyA

First I would suggest clearing your browser's cache and deleting cookies; if the issue still persists, try using a different browser altogether. Not sure which Turbo Tax version you are using however all but the Free Edition and Turbo Tax Live Basic have an additional charge for state filings.

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F

fdm2v2Author

Sorry, I should have indicated the app version: TurboTax Deluxe 2020, so not a browser at all.

I am aware of the need to pay for state e-files, and that is fine, but it was giving me no option to arrange for payment. The last page I was seeing was the page showing the e-file prices, but it needed to save the return before leaving that page, even if the return had just been opened. That's when it would go to a blank screen.

But, now I have updated the program and it is even worse. I have already filed my federal return and received the refund. On the "Fine a Return" page, it states at the bottom of the page, "The following return has been transmitted - Federal Return." For the two states appearing above that are both checked for "E-file my state return now." But now when I click "Continue," it says "E-file requires federal return. To e-file, you must also select the federal return. Click Back..." So, I'm stymied, because there is no way to select the federal return on that page. I can't even get to the page that shows the e-file prices. I have tried selecting one state at a time for e-file, but it still demands that I select federal. So I'm stuck here until there is a fix.

FYI, I have used TurboTax for years now, e-filing both federal and state (and paying for it). I have never filed two state returns in the same year.