Software calculation Error

Forum|Forum|1 year ago
April 1, 2025
2 replies
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Hello

The Online Turbo Tax software made a calculation error in totaling the 1099-INT in the "Income Summary" section of my 2024 tax return. It is off by more than $200,000.

I went back and re-checked my entries. Also, I added the total 1099-INT income and came up with a different amount. I'm not sure how to correct this error.

Thank you.

KeshaH

If you'd like, we can look at your return and see exactly what you see to help come to a resolution. The return will be scrubbed and won't include any of your personal details.

If you're using TurboTax Online:

Once you're logged in to your account and have your amended return open,

- on the left hand panel, click on Tax Tools and then choose Tools

- on the pop up window, select Share my file with Agent

- you'll see a message saying you'll give us a copy of your tax return. Your personal information will be changed so we can't see any private information.

- click okay and you'll get another message with a token

If you're using TurboTax Desktop:

Click on Online in the top menu of TurboTax Desktop for Windows
Select 'Send Tax File to Agent'
Write down or send an image of your token number and state then place in this issue.
We can then review your exact scenario for a solution

Please reply to this message with your token so that we can further assist you. Let us know all other states that are included on the return.

VolvoGirl

Employee

Delete the 1099INT and enter them again Manually. That should fix it especially if you imported any. Sounds like a decimal point got missed.

jacobros2022Author

I manually entered the interest income, as well as Dividend income. However, the Turbo Tax software is placing the wrong information on Schedule B for Dept. of the Treasury interest earned. It is correctly entered on Form 1099-INT Worksheet for each of us.

I cannot change the line items which are in error by the software when it makes these calculations. I checked my entries in the simple dialog.

I can't complete my taxes until this is fixed.

I can upload hard copies of the Schedule B and the Form 1099-INT Worksheet.

Help!