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February 17, 2021
Question

State download

  • February 17, 2021
  • 1 reply
  • 0 views

Purchased Deluxe CD version with 1 state download (I need Kansas)

When installed CD, during the update process, it installs the state of KS, without me prompting, so when I go to file my state taxes it tells me I have to download the state and gets into a loop. I tried all the fixes listed on the turbotax web sites, including uninstall, reboot reinstall, and trying the file that removes the state but get the same results. Can't file state.

Key for my product is removed

Need HELP PLEASE

    1 reply

    AkinaLO
    February 22, 2021

    Please contact TurboTax support for help with troubleshooting the issue.

    There are different phone numbers to call according to the tax product you are using.

    What is the TurboTax phone number?

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