Skip to main content
April 12, 2024
Question

State fee with credit card

  • April 12, 2024
  • 1 reply
  • 0 views

Trying to pay the state fee with credit card. I never get prompted to enter credit card information, I get an error message and the program freezes. I have cleared cache, changed my display settings.... no luck.

1 reply

CatinaT1
April 12, 2024

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

 

Also, make sure you have ran all updates. 

 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

 

 

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"
BmtyreAuthor
April 12, 2024

The FAQ link for the desktop version took me to how to install Turbo Tax. Is there something I need to do to get it to accept my credit card for the state filing fee?

 

CatinaT1
April 12, 2024

Are you able to enter your information and it get's stuck or what do you mean by the program freezes?

 

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"