TurboTax

File with experts
File your taxes
Experts at your fingertips

An expert helps with your taxes, or does them for you
TurboTax Expert Full Service

TurboTax Expert Assist

TurboTax Self-Employed
Prior year taxes
File myself
File myself
Do it yourself

We'll guide you step-by-step
TurboTax Do It Yourself

TurboTax Self-Employed

TurboTax Desktop
TurboTax Free

Activate your product

Prior year taxes
Business
Business
Business taxes

Get your T2 corporate return done right, your way
TurboTax Business

TurboTax Business Desktop
Tax situations
Tax situations
Tax situations

Find extra guidance for your big life moves
For investors

For 25 and younger

For self-employed

For new to Canada

For life changes
Resources
Resources
Resources

Explore tax tools, get tips, and read reviews
Personal income tax calculator

RRSP savings calculator

Learning hub

TurboTax support (FAQ)

TurboTax community
Pricing

Community

Question

State File Download Loop

Forum|Forum|3 years ago
March 19, 2023
7 replies
0 views

Can anyone provide the TTStateCleanup.zip file for 2022 version?

I completed the federal 2022 taxes and keep getting stuck starting the state taxes. I seems to have downloaded but won't advance.

I found help here, with a file to delete the state file but it's for the 2021 version and I need it for 2022.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/electronic-filing/state-install-e-file-update-[product key removed]lled-e/L0heOIxUQ_US_en_US?uid=lfeo9rxv

TurboTax Home & Biz Windows

HeatherPLO

Please see the Help Article here for further assistance with the requested zip file.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

LauraSimpsAuthor

Thanks for the response. I tried all the steps in that article and still have the issue. It looked the the state file removal was for 2021 but I'm having the issue with the 2022 TurboTax program. Maybe a new state file deletion app could be created?

HeatherPLO

So we can take a closer look at your specific situation, please reach out to us directly using the Help Article here. This ensures you will get to the correct department as quickly as possible.

@LauraSimps

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

EbonyA

You may review this applicable thread and see if any of the proposed suggestions help.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

paytoomuch

Why don't you spend 10 seconds actually reading the post? THERE IS NO "2022 VERSION OF YOUR FIX YOUR CRAPPY STATE DOWNLOAD PROBLEM" ! Is there a 2022 version posted somewhere?

paytoomuch

Apparently, the only way to fix this is to completely uninstall and reinstall the main turbo tax product. It will load all of your "state" installations if they have been purchased downloaded and installed previously.

Turbo tax should FIX their product and save their customers headaches and save their company tons of money in support calls.

paytoomuch

Did you ever get this res

Eduardo123

Has anyone got a fix for this ? I have done everything suggested ... uninstall, reinstall several times, tried a patch that was listed, tried this 2021 state clean up program ... still wont download my state return . [removed] TT . You need to address this issue now.

CassLO

Please check out the following thread regarding the State File Download Loop. If the directions are unsuccessful and the information in the TurboTax FAQ below have still not fixed the issue, please reach out to our TurboTax Consumer Care for additional assistance.

@Eduardo123

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

linkmendall

In the linked fix...Fix #1 didn't work. I tried Fix #2. I can't seem to access my states without first having to 'update' which download the first state that I was trying to get rid of. Cancelling the download doesn't work since I can't get to a place where I can download the new state without first 'updating' which downloads the old state. Ugh!

I think I will have to try the 'new computer' route I saw below. Luckily I only need 2 different states and have 2 computers. But if you didn't, you would be stuck.

So frustrating. Do better TT!

bblyth

Hello. Tried the "delete the installed TT business and TT Deluxe, and remove all hidden files related to anything turbotax 2023 (both versions deluxe and business), then reloaded both, synced my licenses and launched TT business. Pulled up my business LLC taxes and prepared to File. State still does not recognize I downloaded the State of Pennsylvania. Again, the loop of downloading the state yet the State forms will not start. In summary, I can file the federal side, but the state side is MIA.

Called Turbotax.. When they realized I was calling about the business software, TT support told me to call the IRS???

TomSchwager

I need "https://ttlc.intuit.com/turbotax-support/en-us/help-article/electronic-filing/state-install-e-file-update-[product key removed]lled-e/L0heOIxUQ_US_en_US" for 2023 Business. Does it exist?

neowire

Putting my two cents out there, hopefully it helps someone else...

I tried a few things recommended in this thread, to no avail, and also from a few others but still it did not work.

After hours of troubleshooting, I was able to resolve my own issue with this problem.

It was fairly invasive, but on the surface, what needs to be done:

- Remove the software using the Add/Remove Programs (Programs and Features)

- Remove all directories on the system including Intuit, TurboTax or Turbo Tax (obviously being certain to NOT delete personal tax files)

- This includes under Program Files, Program Files (x86), Program Files\Common Files, Program Files (x86)\Common Files, C:\users\[username]\AppData\Local, C:\users\[username]\AppData\LocalLow, C:\users\[username]\AppData\Roaming

- Additionally, it requires a lot of searching the registry and removing items. This part you must be very careful with doing as deleting the wrong things could cripple the Operating System. For this part, search for Intuit, TurboTax, and Turbo Tax and most items, if not all, should be safe to remove. Obviously, do this at your own risk. I am not responsible for anyone damaging their system. I have worked in IT for 20+ years, so I know what to look for.

- Reboot the system

- Download the software. Log in to your Intuit Account and download the software that is licensed to you.

- Install the software. For me, I did not install the state package.

- Upon launching the software for the first time, activate it.

- Do not allow the software to auto update.

- Start a new return

- Click on State Taxes and continue the prompts to download the state package that you own.

-THIS TIME it should finally work for you

- After doing all of this, it should be safe to install all updates for the software and go back to using your actual tax return file.

Obviously, this is all YMMV and Do At Your Own Risk.

I think there are enough responses from people on the support forums that should warrant the technical support staff for Intuit to supply end users with a Turbo Tax Removal Utility which would do all of the above legwork for them.

Beachbum17

FYI: For those folks having the loop with PA business, it's working for me as of 2/24/24. As indicated in my posts above the issue was the forms for PA were not available. TT software use to display a nice message when the forms are not ready, but this year they decided to give a loop to drive us crazy. Per TT website the PA forms were to be made available on 2/23/24 and when I started TT the installer asked to install PA (without mentioning PA). I hope this helps others.

BUT TURBO TAX NEEDS TO DO BETTERS SINCE THEY'VE HAD MY MONEY SINCE MID-JAN.

quadrate

This is not just frustrating -- this is ridiculous indeed. After 3 sessions with the Support, about 3+ hours total, no resolution. I can't even get to the next support tier with my ticket number. Phone system sucks -- every time getting to a live person WITH support ticket # takes time to explain the problem (which is documented in their system). Tried all suggested remedies for TurboTax Business to no avail. Support can't even tell me whether the MD State Partnership package I paid for and tried to download has been released.

As of yesterday, Turbo Tax fixed a link in the help article to point to the 2023 version of the cleanup tool. Nice progress 3 weeks before the tax deadline... It's still not working...

Does anybody from Turbotax reads these messages? Is there a way to get to somebody who at least knows whether the MD State Partnership product has been released. I don't want to waste my time trying to fix this if the package has not been released. Is there a black cat in the dark room??

I'm an IT professional, and it's a shame!