Hi. I am trying to complete state taxes using TuboTax Home and Business 2024 and am stuck in the endless loop. I am extremely frustrated and would love to know how to proceed here. See my troubleshooting below and please do not advise basic steps like reinstalling software as that does not work. Please read my actual troubleshooting and propose a new solution. The EXACT same issue was reported last year with NO fix. It was suggested the issue may be due to the state forms not being ready. However, I already looked at the link where AZ forms are reported and all are READY! - https://ttlc.intuit.com/community/taxes/discussion/turbotax-[product key removed]-not-loa[product key removed]oad/00/3116629The TTCleanStates.exe fix provided in this article does successfully run and say the states were removed. However when relaunching TT app on desktop, the loop issue persists. Additionally, clearing cache, uninstalling software, rebooting PC, reinstalling does not work. -See similar issues reported in 2024, again with no resolution- https://ttlc.intuit.com/community/state-taxes/discussion/state-install-e-file-update-loop-state-not-insta[product key removed]llation-or-turbotax-needs-to-update/00/2842648/page/3I even ran the SUPER PATCH to fix this and that ALSO DID NOT WORK! - w_perrelsuperpatchIS_ttax_2024 - https://ttlc.intuit.com/community/taxes/discussion/re-tt-2024-on-windows-10-not-updating/01/3403547/highlight/true#M1254178THIS IS EXTREMELY FRUSTRATING TRYING TO TROUBLESHOOT YOUR SOFTWARE FOR HOURS ON END. PLEASE PROVIDE A FIX! -signed very disappointed and frustrated customer

Please call TurboTax Customer service. Here is a link: Turbo Tax Customer Service Here is my solution that I finally found on my own: I did not have administrator rights on my original PC to uninstall and reinstall TurboTax.For this reason, I had to dust off an old college laptop from 2010 era and wait for it to painfully load and install TurboTax (couldn't even connect to WiFi, had to connect via ethernet)After 4 hours, I was able to get TurboTax to load and reinstall state for AZ AND IT WORKED!!!!So I imagine uninstalling and reinstalling TurboTax software may be the only fix for this. One final piece of fun 🙂 Imagine my frustration when I finally get to the end and see I have to PAY $25 TO E-FILE!!! ONLY FILE BY MAIL FOR STATE IS FREE WHEN YOU PURCHASE THE SOFTWARE. E-FILE HAS AN EXTRA CHARGE.... FFS. Good-bye TurboTax! It's been a fun decade but think its time we go our separate ways. It's not me, it's YOU.

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melhamturk

Solved

State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file

Forum|Forum|1 year ago
February 12, 2025
3 replies
0 views

Hi. I am trying to complete state taxes using TuboTax Home and Business 2024 and am stuck in the endless loop. I am extremely frustrated and would love to know how to proceed here. See my troubleshooting below and please do not advise basic steps like reinstalling software as that does not work. Please read my actual troubleshooting and propose a new solution.

The EXACT same issue was reported last year with NO fix. It was suggested the issue may be due to the state forms not being ready. However, I already looked at the link where AZ forms are reported and all are READY! - https://ttlc.intuit.com/community/taxes/discussion/turbotax-[product key removed]-not-loa[product key removed]oad/00/3116629
The TTCleanStates.exe fix provided in this article does successfully run and say the states were removed. However when relaunching TT app on desktop, the loop issue persists. Additionally, clearing cache, uninstalling software, rebooting PC, reinstalling does not work. -
See similar issues reported in 2024, again with no resolution- https://ttlc.intuit.com/community/state-taxes/discussion/state-install-e-file-update-loop-state-not-insta[product key removed]llation-or-turbotax-needs-to-update/00/2842648/page/3
I even ran the SUPER PATCH to fix this and that ALSO DID NOT WORK! - w_perrelsuperpatchIS_ttax_2024 - https://ttlc.intuit.com/community/taxes/discussion/re-tt-2024-on-windows-10-not-updating/01/3403547/highlight/true#M1254178

THIS IS EXTREMELY FRUSTRATING TRYING TO TROUBLESHOOT YOUR SOFTWARE FOR HOURS ON END. PLEASE PROVIDE A FIX!

-signed very disappointed and frustrated customer

TurboTax Home & Biz Windows

Best answer by melhamturk

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

Here is my solution that I finally found on my own:

I did not have administrator rights on my original PC to uninstall and reinstall TurboTax.
For this reason, I had to dust off an old college laptop from 2010 era and wait for it to painfully load and install TurboTax (couldn't even connect to WiFi, had to connect via ethernet)
After 4 hours, I was able to get TurboTax to load and reinstall state for AZ AND IT WORKED!!!!
So I imagine uninstalling and reinstalling TurboTax software may be the only fix for this.

One final piece of fun 🙂 Imagine my frustration when I finally get to the end and see I have to PAY $25 TO E-FILE!!! ONLY FILE BY MAIL FOR STATE IS FREE WHEN YOU PURCHASE THE SOFTWARE. E-FILE HAS AN EXTRA CHARGE.... FFS. Good-bye TurboTax! It's been a fun decade but think its time we go our separate ways. It's not me, it's YOU.

CatinaT1

Try this: State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

melhamturkAuthor

Hi Catina,

I have tried to run the CleanStatesTools already and it does not work and remove the state from the program, even when I close it, reopen it, etc.

I have read somewhere I need to file federal first before I can do state. Is this true?

CatinaT1

Yes, that is true. States are processed through the Federal.

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Beachbum17

I hear you. Same darn issue two years in a row. I can't even get to the payment tab to enter my address.

Is anyone else having an issue where you can't download various state returns within TT Business 2024? I can't download KY or PA Partnership. If you check the availability page ie-file s not showing (paper form is), but why can't Intuit provide a message they are not ready and/or an ETA. All I get is

"Hmm... it looks like we’ve hit a slight snag

Please try again or check back in a bit."

This has been going on for weeks. I called support and they don't know. This is the second year in a row of this issue. Frustrating as heck after using TT for 30 years.

melhamturkAuthor

I totally feel you with the frustration! I feel the same and have not made any progress. UGH! I was able to "download" the AZ state return, but it will NOT let me proceed. It keeps wanting me to "update" then says "software is up to date" and then keeps looping and will not launch. And I did file my federal return today and STILL no luck. IDK what to do with my state return as I cannot access it. I have been dreading calling support but I guess I have no choice at this point. UGH! OVER TT!!!!

boltonmf

I had this problem on my Mac using TT2024 Home and Business: caught in a loop where it wanted to go through the State filing again but kept going through the analysis phase and then back to selecting a state, all while I had already filled in the info.

The fix for me was to use the Topic List button in the top level of the window (above the tabs) and then navigate to the listing for State Taxes. I then clicked on the heading for General Information and it brought me right to the usual input screens. I ran through that all the way past the filing analysis and up to the filing screen. No need to uninstall.