Question

State Return

Forum|Forum|6 years ago
February 11, 2020
2 replies
0 views

My state Return documents aren't opening on Turbo Tax. I keep getting sent back to the page saying start. My return is then saved and I get a message that my return has been updated. Nothing else happens and I don't see my state return.

W

weiser699

Having the exact same issue. Intuit, please provide an actual fix. Reinstalling does not fix it. Installing on another PC does not fix this issue. Many users are having this problem so please post the reason and actual fix so we can actually use your product.

T

TerukoL

Employee

Make sure your return is saved in your TurboTax account and then sign out. Clear the cache and delete the cookies on your computer, open a new browser, sign back into your account and try opening your state return again.

Did you import your state return from your federal and you are having technical difficulties? If you are, please click the TurboTax Help links, listed below, to learn more.

Why can't I import my W-2?

How do I manually enter my W-2?

If you continue to have problems, please click on the Contact Us form https://support.turbotax.intuit.com/contact/. We’ll help you connect with the right expert for your specific problem.

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